Contact Service and Spare Parts

For orders and questions about spare parts, please use the spare parts contact below. For general support and questions for our service department, please contact our service team. Further information can be found under “How to contact and request service”.

Contact Spare parts

For your inquiry or more information please contact us. To ensure that we can quickly offer and deliver the right spare part, please always inform us about the machine number and machine type. This enables us to identify your machine immediately.

E-mail Spare Parts Team

How to contact and request service

When contacting our service department for assistance with any problem, please be sure to provide all pertinent details.

It's important to include both the machine number and type in your initial communication to help expedite the identification of your equipment. In addition, if applicable, please indicate if your machines have remote access capabilities.

Please describe the problem as accurately as possible and indicate whether the machine was purchased from us or is pre-owned. These details will greatly facilitate our support process and enable us to assist you more effectively.

E-mail Service Team

Please contact us

AUTEFA Solutions  
T: +49 821 2608 0
germany(at)autefa.com

For your inquiry or more information please contact us. To ensure that we can quickly offer the right service please always inform us about the machine number and machines type. These details will greatly facilitate our support process and enable us to assist you more effectively.

Send E-mail